What are the pay as you go fees?

Health Care Workers are the unsung heroes of our business. Without their generosity, self-sacrifice, empathy, and selflessness to provide above and beyond, we wouldn't exist. We're here to help you find the right care for your
loved ones—and we’re dedicated to you. These fees help us do that, along with facilitating WeBookCare’s 24/7 Care Coordination Team, important site maintenance, and feature improvements. Fees allow WeBookCare to operate and continually make improvements based on the needs of our growing care community.  Pay-as-you-go fees are 17% on gross earnings. This fee is calculated from the invoice subtotal (plus a 3% payment processing fee) and is automatically added to the Care Seeker invoice.

They also cover benefits to:

• Download the WeBookCare app for free
• Use the WeBookCare app without subscriptions
• Search and view profiles of local Health Care Workers
• Post jobs or send job offers
• See every Health Care Worker, who applies to your job and view their profiles
• View and reply to applications and other messages from Health Care Workers
• Manage applications
• Message Health Care Workers
• Process direct payments
• Use our care plan template
• Schedule your Health Care Worker
• Electronic Visit Verification
• View task completed and charting
• Access to our care coordination team 24/7
• Access to resources and education
• Maximise care by paying 50% less than a traditional home care agency.

What else do these fees cover? 

These fees are standard in our industry. We use these standard service fees to do things like:

• Continually improve your experience with the WeBookCare website and mobile apps
• Invest in our care coordination team to offer quick 24/7 coverage
• Invest in new features and add technological improvements specifically for improving healthcare outcomes.

In short, these fees help us build our business so we can help you more. 

How do I review the service fee charged for a particular job?

Care Seekers

To find out how much when undergoing a transaction, you need to pay attention to the cost breakdown when paying a Health Care Worker. It’s refundable should the job be canceled more than 24 hours before the start time.

Are there any other charges?

WeBookCare collects a 5% Goods and Services Tax (GST) for services through its site and a 3% payment processing fee. WeBookCare is not responsible for the collection of payments that are not incorporated into your invoice. 

What is the WeBookCare policy for collecting fees in person?

Receiving payment through WeBookCare is cashless, convenient, and keeps your personal details safe and secure. Paying outside of WeBookCare’s system can put you at risk for fraud or allegations of theft. Never give money to a Health Care Worker. Or anyone for that matter. We don't want Health Care Workers to be blamed for stealing money when they haven’t. If you do have out-of-pocket expenses that need to be reimbursed, you can send and receive money through the WeBookCare app so you have peace of mind with our built-in security features. You can manage jobs, work out care details and rates all through your WeBookCare account.

Is the WeBookCare service fee refundable?

The service fee is non-refundable.

Why is the awake night shift rate generally higher?

An awake night shift is where the Health Care Worker is expected to remain awake at night to assist with nighttime duties such as toileting or agitation. Generally, awake night shift rates are more than the daily base hourly rate. Working the awake night shift comes with its own detriments and risks, including fatigue, stress, and a higher risk of injury. For that reason, awake night shift Health Care Workers working a less-than-desirable shift are known to be paid additional compensation.