Why should I pay and communicate through WeBookCare?

Paying and communicating through WeBookCare helps ensure that you're protected under our Terms of Use,  WeBookCare Cancellation Policy and other safeguards. It also makes it easy to find and reference important job details like the care plan, your schedule and other useful information. We can’t provide these benefits if your care services aren’t scheduled and paid for directly through WeBookCare.

Paying or communicating outside of WeBookCare also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues, such as phishing.

We may review, scan, or analyze your messages on the WeBookCare platform as set out in our Privacy Policy. Additionally, we may redact messages from being sent or require text to be removed from messages when we detect words or numbers that might include contact information or references to other sites, including external links.

Report suspicious messages

Never pay for receive money for your jobs outside of WeBookCare. If someone asks you to pay for a job outside our on-site payment system—or you think someone might be sending you links to a fake site—report the user. If you didn’t pay your Health Care Worker through WeBookCare (for example, a cheque or bank transfer), you may have paid for a fraudulent booking. To get help, let us know immediately. If you’re not sure, you can check if your booking was made through WeBookCare.

To report a message

Contact WeBookCare's Care Coordination Team.