How do I respond to a job offer or inquiry?

An inquiry is a message from a Care Seeker asking about specific details of your care services for a job. Care Seekers who send an inquiry are usually looking for more information before sending a job offer. The two things that matter most with Care Seeker communication is trust and rapport. When it comes to crafting WeBookCare messages, responding right away makes the Care Seeker feel empowered and nurtured. Ensuring they are happy could be the difference between a 4 or 5-star review. Here’s why: It will give the impression that you are there to help and take care of others right from the get-go. As a matter of fact, it may be the most important message you send. This is the first communication you’ll have with a Care Seeker, so it’s the perfect chance to make a good impression. It’s also a good idea to make it considerate, thoughtful and professional. Emoji's are fun, but limit them to one.

Number 1 - Please and Thank You

To illustrate, start by thanking them for contacting you and that you can’t wait to help.

Number 2 - Next, be direct.

Confirm what care services you provide and when you can help.

Number 3. – Be helpful

Finally, let them know you’re only too happy to answer any questions they may have. Furthermore, if they message why they need the help, this is a good chance to learn more. Maybe the Care Seeker is needing a break from caring for their parent? So why not offer them advice on how you can help and go from there? Ask them to send you a request for a Meet & Greet to learn more. Care Seekers like this. In summary, your messages will ooze confidence and show you’re ready to take action to help the Care seeker.

Respond within 24 hours

Be sure to respond to all messages—especially inquiries—within 24 hours. Quick responses are one of the best ways to lock in a job offer and taking more than 24 hours to respond impacts your response rate.

Options for responding to a job offer

• Send a message: Replying to the Care Seeker’s message within 24 hours is another way to maintain your response rate.
• Decline the job offer: You can decline if you’re unable to accommodate the Care Seeker. You will be asked why you need to decline the offer from a drop-down list. Before you decline, make sure to be aware of our Non-Discrimination policy and review the implications of declining bookings.