Do I have to pay if my job offer isn't accepted by the Health Care Worker?

No—if your job offer isn’t accepted by the Health Care Worker, there’s no cost for the job offer or any WeBookCare service fees. Depending on your payment method, you may see a temporary authorization or a refunded charge after a job offer is declined.

Temporary authorisations and refunded charges

Before you submit a job offer, you'll see whether your chosen payment method will place a hold (called an authorization) or charge on your account. 

If your payment method is authorised

Some payment methods require the full amount of the job offer at the time of your request. If your job offer is accepted, the authorization will turn into a real charge when the Health Care Worker's timesheet has been submitted and the amount will be deducted from your payment account.

If the job offer is declined, you’ll either see the authorization disappear altogether or appear as a refund in your payment account. Depending on the processing time of your bank, the release of the authorization may take up to 7 business days.

If your payment method is charged

Some payment methods require the full amount of the job offer at the time of your request. If your job offer is accepted, the charge remains, and your job offer is confirmed. If the job offer is declined, you’ll be refunded immediately and automatically. Depending on the processing time of your bank, the refund may take up to 10 calendar days to process.